If you have a complaint about the Platform, you can write to our Grievance Officer. This page is published as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
Name: Grievance Officer
Email: grievances@mangalorediary.in
Address: Mangalore, Karnataka 575001, India
Availability: Monday to Saturday, 10:00 to 18:00 IST
What you can complain about
- A job listing, company profile or other content that is fake, misleading, unlawful or breaks our Terms of Use.
- An employer asking you for money or sensitive documents.
- Your personal data: access, correction, erasure, withdrawal of consent, or any misuse.
- Action we took on your account or listing.
How to complain
Email the Grievance Officer. Please include your name and contact details, the link to the page, a clear description of the problem, and any proof you have. For personal data requests, write from the email address linked to your account or application.
What happens next
- We acknowledge your complaint within 24 hours of receiving it.
- We resolve it within 15 days of receipt, and tell you the outcome and our reasons.
- Complaints about certain kinds of content (such as impersonation or intimate images shared without consent) are acted on within the shorter timelines the law sets.
- Requests about personal data are answered within a reasonable time and not later than 90 days.
If you are not satisfied
You may appeal to the Grievance Appellate Committee established under the IT Rules, 2021, within 30 days of our decision, and, for personal data matters, complain to the Data Protection Board of India once it is operational for that purpose.